eGovRush
Customer stories

Real travel, real deadlines, real outcomes

The kind of stories we live for: anniversary trips that almost didn't happen, business travel that needed PreCheck yesterday, emergency passports across borders.

★★★★★ 4.9/5 average · 2,400+ applications delivered · 98% first-time approval rate
SK
Sarah K.
Coral Gables, FL
★★★★★

Saved our 10-year anniversary trip to Italy

"Our anniversary trip to Italy was three weeks out and my passport had just expired. eGovRush had me at the acceptance facility 48 hours after I started the application, with the photo, forms, and the right Wells Fargo for the gov fees — everything in one packet. Got the passport in 5 days. We made the flight to Rome."

U.S. Passport — Rush April 2026
MT
Marcus T.
Brooklyn, NY
★★★★★

From 6-month wait to Global Entry in 11 days

"I travel to Tokyo twice a quarter for work. Tried applying for Global Entry on my own — I got conditionally approved and then the CBP enrollment-on-arrival queue ate my time for six months. eGovRush got me an interview slot at JFK in 11 days and walked me through exactly what to bring. I've been clearing immigration in under 4 minutes ever since."

Global Entry March 2026
AR
Aisha R.
Houston, TX
★★★★★

Approved in 1 day · KTN in 3 days

"I was scared off by horror stories about IDEMIA appointments. eGovRush booked me into the closest enrollment center for the next morning. The whole thing — fingerprints, photo, ID check — took 8 minutes. KTN arrived in 3 days. Best $69 I've spent on travel."

TSA PreCheck February 2026
DP
David & Helen P.
Naples, FL
★★★★★

Both passports + Global Entry in 6 weeks flat

"We're retirees who just decided to take that Mediterranean cruise we'd been putting off for years. Two passports needed renewing and the cruise was 6 weeks out. eGovRush handled both passports in parallel and got us Global Entry while we were at it — included TSA PreCheck so we breeze through Tampa airport now. Worth every dollar to skip the headache."

Passport (×2) + Global Entry January 2026
PN
Priya N.
Seattle, WA
★★★★★

AI caught the photo issue before State did

"Trying to get a 4-year-old to hold still for a passport photo is its own special hell. eGovRush's AI caught that my first photo wasn't compliant (her hand was in the frame) before we even submitted — I would have lost a week to a State Department rejection. Their team also pre-filled the DS-11 so I just signed and showed up."

Child Passport March 2026
CM
Carlos M.
Miami, FL
★★★★★

Curb to gate in 12 minutes at MIA

"I fly out of MIA twice a week. Already had PreCheck, added CLEAR through eGovRush. Took maybe 6 minutes total to enroll because everything was pre-filled. I now walk from curb to gate in 12 minutes. The CLEAR + PreCheck stack is the actual fastest way through a U.S. airport — eGovRush is how I got both without losing a Saturday."

CLEAR Plus March 2026
JL
Jennifer L.
Austin, TX
★★★★★

Got me to my father in 48 hours

"My father had a medical emergency in Mexico City and my passport was expired. I called eGovRush at 9pm on a Tuesday. They had me booked at the Houston Regional Passport Agency for Thursday morning. I was on a plane Thursday night. I don't know how to thank them enough."

Passport — Emergency February 2026
AD
Anthony D.
Boston, MA
★★★★★

12 total minutes spread over a couple evenings

"Renewed my passport during a busy work stretch. The whole process — form, photo upload, signature page, the address to mail it to — was done in about 12 minutes total spread over a couple of evenings. The auto-save meant I never lost progress. New passport showed up 18 days later."

Passport Renewal April 2026
MS
Maya S.
Chicago, IL
★★★★★

Zero gap in membership — zero drama

"My Global Entry was set to expire mid-trip to Singapore. eGovRush handled the renewal on the conditional-approval path so my membership stayed active the entire time. Zero gap, zero drama. The case manager checked in three times with status updates — I never had to wonder where things stood."

Global Entry Renewal March 2026

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Customer stories above are illustrative while we gather verified post-delivery reviews from this year's cohort. Real testimonials will replace these as they come in — we never claim a customer outcome we can't substantiate. Have a story to share? Tell us about it.