How to replace a lost or stolen U.S. passport
What to do when your passport goes missing — the DS-64 lost-passport report, the DS-11 replacement application, and emergency travel options.
At a glance
- Time required
- 9–14 minutes
- Difficulty
- Medium
- Cost
- Government fee only
TL;DR
Lost passport = two forms: DS-64 to report it lost (so it can’t be used by someone else), then DS-11 to apply for a replacement. Like a brand-new passport, the replacement requires an in-person appointment at an acceptance facility. Routine processing 4–6 weeks, expedited 2–3 weeks, or same-day at a passport agency if you have travel within 14 days.
If you’re abroad and lost it, go to the nearest U.S. embassy — they can issue an emergency passport same-day in most cases.
Step 0: Look one more time
Genuinely. The vast majority of “lost” passports turn up within 48 hours — usually in:
- The pocket of the jacket you wore last
- A drawer with old travel documents
- The safe at the hotel from your last trip (yes, really — call them)
- A laptop bag pocket you forgot about
- Your spouse’s suitcase
Filing DS-64 invalidates the passport permanently — even if you find it the next day, it’s dead. Spend 30 minutes searching first.
Step 1: Report it lost (Form DS-64)
Once you’re confident it’s gone, file Form DS-64 to add your passport to the State Department’s invalidated list. This protects you from:
- Identity theft (someone else can’t use your passport for fraud)
- Border issues (if a thief tries to enter the US on your book, it gets flagged)
- Visa complications (foreign embassies check the validity database)
Three filing options:
| Method | Where | Speed |
|---|---|---|
| Online | pptform.state.gov | 5 minutes |
| Phone | 1-877-487-2778 | 10–30 min wait |
| Address on the printed DS-64 form | Slowest |
Online is the right choice for nearly everyone. You’ll need:
- Your name as it appeared on the lost passport
- Date of birth
- Approximate issue date
- Passport book number (if you have a photocopy or photo of the data page — keep one in cloud storage)
If you don’t know the book number, that’s okay — the system can still process the report based on identity match.
Step 2: Apply for the replacement (Form DS-11)
Lost passports always require DS-11 — the in-person new-passport form. You can’t use DS-82 (the mail-in renewal) for a lost book, no exceptions.
What you need:
- Form DS-11 (don’t sign it — you’ll sign at the appointment)
- Citizenship evidence:
- Certified birth certificate WITH RAISED SEAL (not a hospital “souvenir” certificate)
- OR naturalization certificate
- OR Consular Report of Birth Abroad
- Photo ID (driver’s license, military ID, government employee ID)
- One 2×2 passport photo (white background, taken in last 6 months)
- Form DS-64 (lost-passport report — submit a copy with the DS-11 even if you filed DS-64 separately)
- Fees: $165 minimum for a book
Acceptance facilities are mostly post offices, libraries, and courthouses. Find one at iafdb.travel.state.gov. Many require an appointment — call ahead.
Step 3: Choose your speed
| Path | Processing time | Total cost (book) | Where |
|---|---|---|---|
| Routine | 4–6 weeks | $165 | Acceptance facility |
| Expedited | 2–3 weeks | $225 | Acceptance facility |
| Passport agency (same/next day) | 24–72 hours | $244 | One of 26 passport agencies |
For agency-level urgency, you must show proof of international travel within 14 days. See the emergency passport guide for the full agency process.
Special case: lost passport abroad
If you’re outside the U.S. when your passport disappears:
- File a police report with local authorities — the embassy will ask for it.
- Locate the nearest U.S. embassy or consulate at usembassy.gov. Every country has at least one.
- Call ahead if your travel is within 24 hours — most embassies have an after-hours emergency line.
- Bring what you have: any ID, the police report, a photo if you can get one printed locally, and payment.
- Embassy options:
- Emergency passport (limited validity, usually 1 year — gets you home and to the nearest acceptance facility for a full replacement)
- Full 10-year replacement (takes longer; only if you’re not in a rush)
Cost is the same $165–$225 in U.S. dollars or local-currency equivalent. Embassies process emergency replacements in 24 hours or less for genuine travel emergencies.
When you get home, you’ll typically need to go through the standard DS-11 process to get a full-validity book.
Common pitfalls
- Filing DS-64 before you’re sure it’s gone. Once filed, the passport is dead even if it turns up. Spend the search time first.
- Trying to use DS-82. Lost = DS-11, in person, no exceptions.
- Hospital birth certificate as citizenship evidence. It must be the certified state/county version with raised seal, not the souvenir keepsake.
- Underestimating acceptance-facility availability. Many require appointments booked 2–3 weeks out. Call early.
- Photo from the wrong setting. Same passport photo rules as new applications: 2×2, white background, no glasses, taken in the last 6 months.
- Bringing the family without checking facility rules. Some acceptance facilities are tight on space; check whether spouses/kids need to step out.
- Forgetting the DS-64 confirmation. Print it; bring a copy to the DS-11 appointment.
Our process — what each tier gets you for a lost passport
Smart Choice — $89 + government fees
- We file your DS-64 immediately (within minutes of payment)
- Pre-fill DS-11 from your data
- Photo validation, complete printable package
- We tell you exactly which acceptance facility to use and what to bring
- Best for: travel 6+ weeks out
Fast Track — $129 + government fees
- Everything in Smart, plus we bundle the $60 expedite
- Priority handling on our end (file reviewed within 4 hours)
- Best for: travel 3-6 weeks out
Premier 2-Week — $350 + government fees
- Dedicated agent
- We coordinate the acceptance-facility appointment for you
- FedEx-tracked everything; status monitoring through delivery
- Best for: travel 2-3 weeks out
48-Hour Emergency — $500 + government fees
- Same-day DS-64 filing
- Passport agency appointment booked on your behalf (often within 24h when retail is sold out)
- Walk-through call; we hand-prepare every document
- Best for: travel within 14 days (especially within 72 hours)
All tiers include filing the DS-64 for you (free of charge) so the lost book is invalidated within minutes — your top identity-theft risk closes immediately.
Refund policy in plain English
- 24-hour no-questions-asked refund of our service fee.
- After 24 hours, we’ve already filed your DS-64 and prepared your replacement application — fee is non-refundable.
- Government fees ($165 / $225) go to the State Department. Once paid (at your acceptance-facility appointment), they’re not recoverable through us.
Full details on the refund policy page.
What if I find my passport after replacing it?
It’s permanently invalid. Don’t try to use it for travel — CBP and foreign border control check the State Department invalidated list at the gate, and presenting an invalidated passport gets you pulled into secondary screening fast.
What to do with the found book:
- Take it to your DS-11 appointment so the agent can punch-cancel it on the spot, or
- Mail it to the State Department lockbox along with your application, or
- Once you have the new passport in hand, hole-punch the data page yourself and keep the cancelled book as a souvenir (this is allowed — it’s just not a legal travel document anymore).
The book number itself is now retired and won’t be reused.
Or skip all this and let us do it
We handle the entire application end to end. Pay only after we confirm you're eligible.
Related guides
Step-by-step process for urgent passport requests — passport agency appointments, required documents, and what to do if you can't get an appointment.
Complete walkthrough of the online passport renewal process — eligibility, form prep, photo upload, payment, and how to track your application.